Welsh Water will be paying each business affected by the “burst water” compensation of £75 for every 12 hours their supplies were affected.

Alongside this, Welsh Water has also agreed to make goodwill contributions for each business customer towards certain costs/loss of gross profit.

The eligibility, criteria and process for applying for a goodwill contribution towards costs/loss of gross profit is detailed below.

Eligibility criteria

The following criteria must be met for your business to be eligible to apply for a goodwill contribution payment.

• You are a business customer who has been directly affected by the burst water main at our Bryn Cowlyd Water Treatment Works.
• You must be a business permanently based at the location of the application e.g. not a mobile/visiting business including taxi services.
• Your business must be registered with the HMRC.

Eligibility for a goodwill contribution and any contribution made is at the discretion of Welsh Water.

Affected businesses have a duty to take all reasonable steps to minimise its costs/loss of gross profit.

The application form is not currently available.
Please check on the link below for updates

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